Open Access Journal

ISSN : 2456-1304 (Online)

International Journal of Engineering Research in Electronics and Communication Engineering(IJERECE)

Monthly Journal for Electronics and Communication Engineering

Open Access Journal

International Journal of Science Engineering and Management (IJSEM)

Monthly Journal for Science Engineering and Management
Call For Paper : Vol 11, Issue 03, March 2024

ISSN : 2456-1304 (Online)

Call for Paper

Vol 11, Issue 03, March 2024

Indexing

Reference :

    1. Anderson, Eugene W. and Mittal, Vikus. (2000), ―Strengthening the Satisfaction-Profit Chain‖, Journal of Service Research, Nov, 2000, Vol. 3, No. 2, 107- 120.
    2. Anonymous. (1987), "Improving Customer Service – Customer Satisfaction Yields Bottom-Line Results", Small Business Report, Nov, 1987, Vol. 12, Iss. 11, 66-71.
    3. Anthony O. Putman. Marketing your services: a stepby-step guide for small businesses and professionals / New York: Wiley, c1990. MBS 658.8 PUTN
    4. Barsky, Jonathan D. (1995), "World-Class Customer Satisfaction", Richard D. Irwin, Inc., Chicago, USA.
    5.  C.R Kothari, Research Methodology, Wishwa Prakashan, New Delhi, Second edition 1990.
    6. Danaher, Peter J. and Mattsson, Jan. (1998), "A comparison of service delivery process of different complexity" International Journal of Service Industry Management, 1998, Vol. 9, No. 1, 48-63.

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