Open Access Journal

ISSN : 2456-1304 (Online)

International Journal of Engineering Research in Electronics and Communication Engineering(IJERECE)

Monthly Journal for Electronics and Communication Engineering

Open Access Journal

International Journal of Science Engineering and Management (IJSEM)

Monthly Journal for Science Engineering and Management

ISSN : 2456-1304 (Online)

Employee Satisfaction when Working from Home during COVID-19: Comparison between India and US

Author : Avani Jain 1 Shivom Dixit 2 Komal Gera 3 Mimansh Gandhi 4 Sarvesh Agarwal 5

Date of Publication :14th January 2021

Abstract: Purpose: This paper aims to measure and compare the employee satisfaction of Indian and American employees when working from home during the COVID-19 pandemic. It also investigates the impact of various telework factors and demographic factors on the employee satisfaction when working from home. Design/Methodology/Approach: Based on a literature review, eight telework factors were identified for the purpose of measuring employee satisfaction when working from home. Data were collected from 125 contract-based employees in India and US through an online survey. The responses were measured on a five-point Likert scale. Data analysis using statistical tools like independent sample t-test, ANOVA, correlation and regression was done using SPSS Statistics software. Findings: Employee satisfaction in US was greater than employee satisfaction in India when working from home. Suitability of working place at home was found to be the most important telework factor impacting employee satisfaction when working from home. Changes in remuneration was the least significant telework factor affecting employee satisfaction. The most satisfactory telework factor was superior’s trust and support in India; and suitability of working place at home in US. Finally, flexibility of working hours was revealed to be the least satisfactory, suggesting that work from home does not offer any significant benefit over traditional offices in terms of stress and fatigue faced by employees. Practical Implications: This study provides insights about management of work from home arrangements in Indian and American organisations by highlighting the factors that most significantly promote employee satisfaction when working from home. It suggests changes/improvements to existing work from home arrangements that employers can make in order to maintain a continuously motivated workforce during these uncertain times. Originality/Value: This paper provides a comparative study between India and US in terms of employee satisfaction when working from home. The paper focuses on the impact of work from home arrangements adopted by organisations during the COVID-19 pandemic.

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