Open Access Journal

ISSN : 2394-6849 (Online)

International Journal of Engineering Research in Electronics and Communication Engineering(IJERECE)

Monthly Journal for Electronics and Communication Engineering

Open Access Journal

International Journal of Science Engineering and Management (IJSEM)

Monthly Journal for Science Engineering and Management

ISSN : 2456-1304 (Online)

Reinforcing the Performance of P3R System in Real Life Situations using Customer Satisfaction Index

Author : Jayna Patel 1 Dr. Viranchi Shah 2

Date of Publication :18th March 2021

Abstract: The ultimate purpose of the operations management is support sustainable business growth. In pharmaceuticals, availability, affordability and accessibility of quality medicines are key necessities for this. This can be effectively achieved, in case of pharmaceuticals and similar products, by ensuring the availability of right quality of products, in right quantities, at the customer’s end. Efficient Operations management in pharmaceutical industry is the key to efficient supply chain. These efficiencies can be measured by measuring the customer satisfaction index. P 3R has been established as a revised form of the novel P3 system, which specifically addresses these issues by focusing on Production, Planning and Procurement, and fortifying the operations through track teams. This paper evaluates the performance of P3R system operations, by focusing on customer satisfaction index.

Reference :

    1. Dr Jha P., Shah V. (2013). Production Planning and stocking of Life-Saving Medicines at Vendor‟s end and Buyer‟s End [A Real Case Study and Suggested Feasible Solution].ISOR Journal of Business Management (IOSR-JBM). 14(2), 54-63.
    2. Dr Jha P., Shah V. (2014). Production Planning and Profit Design in P3 system.Management. 4(3), 64-70.
    3.  Dr Jha P., Shah V. (2014). Maintaining a seamless supply chain of Essential Medicines [A combination of various concepts converging into a novel P3 system].European Journal of Research and Reflection in Management Sciences. 2(1), 12-24
    4. Dr Jha P., Shah V. (2015). P3*System- A study of effectiveness of the system in real life situations through study of customer satisfaction levels.ISOR Journal of Business and Management (IOSRJBM).17(8), 46-50.
    5. Dr Jha P., Shah V. (2015). P3 System- A robust inventory model for life saving medicines: A comparison with established inventory management systems.International Journal of Business and Management Invention. 4(4), 17-24
    6. Patel J., Dr Shah V. (2018). Critical Analysis of some components of P3*System.The Pharma Innovation Journal. 7(12), 43-46.
    7. Patel J., Dr Shah V., Dr Jha P (2019). A Study of components of P3 system- forecasting for business decisions.The Pharma Innovation Journal. 8(5), 211- 215
    8. Patel J., Dr Shah V. (2019).Production- A component of P3 System- Statistical Analysis, Autocorrelation, and Forecast. International Research journal of Management Science and Technology. 10(11), 32-47.
    9. Patel J., Dr Shah V. (2020). Time Travels---We Revise What We Justified Once. International Research Journal of Management Sociology and Humanities. 11(5), 164-175.

Recent Article