Date of Publication :13th December 2021

Abstract: Grievances occur in each workplace. Grievances management is very important to them properlyan important factor in maintaining a good productive environment. The efficiency of grievance management liesways to deal with grievances. Organizational productivity shows how concerned employees arepresent in the organization. Employee grievances are company policies, workplace, Fringebenefits, security services, paid property, etc. An effective grievance procedure is an important part of the processbuilding healthy industrial relationships that lead to a peaceful workplace. This improves the organizationcustom. In this study, we have collected the data from IT industry of northern region and perform the chi square test on the sampled data using SPSS statistical tool which provides the accurate results and after analysis found that our methodology satisfies the alternative hypothesis of objectives

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