Date of Publication :20th February 2023

Abstract: The aim of this research was to determine the relationship between the quality of service and the satisfaction of mothers in the field of pediatrics at the Hassan II Agadir hospital. The research approach was quantitative. The study population was made up of users treated in the field of paediatrics and the sample was made up of 152 mothers, a number obtained by probability sampling. The instrument used for data collection was the service quality and user satisfaction questionnaire. The results found indicate that 65.1% of users indicate that the quality of the service they receive is average, 45.4% of users are partially satisfied and it has been statistically found that there is a moderate, direct and significant correlation between service quality and user satisfaction. Spearman's correlation coefficient is 0.590 with a p-value below the significance level (p=0.000<0.05). Finally, it is concluded that as long as there is a better quality of service, users will feel more satisfied.

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